At Flag LTD®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website flagltd.shop (the “Site”), make purchases through our Site, interact with us on social media, or otherwise engage with us.
Please take a moment to review this Privacy Policy carefully so that you understand our practices regarding your personal information. By visiting our Site or otherwise providing us with personal information, you agree to the terms of this Privacy Policy.
What Information Do We Collect?
Information You Provide Directly to Us
We collect information you provide directly to us, such as when you create an account, make a purchase, contact us via email or social media, request information, sign up for our newsletter, participate in surveys, contests or promotions, apply for a job, or otherwise communicate with us. This information may include:
- Contact information – such as your name, mailing address, email address, and phone number
- Account information – such as your username, password, and preferences
- Payment information – such as your credit/debit card number, expiration date, CVV code, and billing address
- Order information – such as items purchased, quantities, sizes, shipping/billing addresses, and payment details
- Communications – such as emails, notes, letters, social media posts and messages you send to us
- Employment information – such as your resume/CV, cover letter, work history, and references if you apply for a job
- Identifiers – such as your birthday, age, or government-issued IDs
- Demographic information – such as your gender, location, preferences, and interests
- Marketing preferences – such as whether you opt-in or opt-out of receiving our marketing emails
- Other information you choose to provide, such as through surveys, forms, or participation in contests/promotions
Information Automatically Collected
We may automatically collect certain information about your visit to our Site using various technologies, such as cookies, web beacons, pixels, browser analysis tools, server logs, and other similar technologies (collectively “Tracking Technologies”). For example, we may collect your IP address, browser type, operating system, referring URLs, onsite browsing activities, and responses to advertisements and promotions.
This information helps us understand how you use our Site, track traffic patterns, identify technical issues, monitor fraudulent activity, personalize content, target advertisements, and better meet your needs.
Please see our Cookie Policy for more details on the specific Tracking Technologies we use.
Information from Third Party Sources
We may obtain additional information about you from third party sources to supplement the information we collect directly. For example, we may receive demographic or interest data from third party marketing partners, social media platforms, and other third party data sources. We use this supplemental information to personalize your experience, improve our Site, and better target advertising.
How Do We Use Your Information?
We use the information we collect for a variety of business purposes such as:
- Fulfilling your orders – processing payments, shipping products, communicating about orders
- Account creation & management – creating user accounts, authenticating logins, resetting passwords
- Communicating with you – responding to inquiries, comments, reviews, providing customer support
- Marketing & advertising – sending promotional communications, targeted advertising, retargeting, conducting surveys
- Product development – improving existing products, developing new products
- Security & fraud prevention – detecting security incidents, protecting against fraud
- Legal compliance – complying with applicable laws and regulations
- Recruiting – evaluating job applicants, contacting candidates
- Analytics & research – analyzing user behavior, traffic patterns, market research
- Reporting – creating aggregated non-personal data for business intelligence
- Storing data – maintaining appropriate records for internal needs
We only process your personal information when we have a valid legal basis to do so, including:
- When you consent to the processing
- To perform a contract with you, such as fulfilling your orders
- To comply with legal obligations under applicable laws
- To protect your vital interests or those of others
- To pursue our legitimate business interests, provided your rights do not override these interests
When Do We Share Your Information?
We will not share your personal information with third parties without your consent, except in the following circumstances:
- Service providers & business partners – We may share information with service providers and business partners who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, analytics, customer service, fraud prevention, etc. These partners are only provided the information required for their assigned tasks and are contractually bound to keep personal data secure and confidential.
- Legal requirements – We may be required to disclose personal information to comply with subpoenas, court orders, legal processes, or government requests. We may also share information to establish legal rights, protect our property or vital interests, or defend against legal claims.
- Corporate transactions – Your personal information may be transferred to a third party in connection with a merger, acquisition, reorganization or sale of our assets. You will be notified if any such transfer occurs.
- De-identified & aggregated data – We may share non-personal, de-identified or aggregated data with third parties for various business purposes.
Except as described in this policy, we will not share your personal information with third parties without additional notice to you.
Your Choices & Rights
You have certain choices regarding how your personal information is collected and used.
Marketing Communications
You may opt-out of receiving our marketing emails by following the unsubscribe instructions included in each email. Note that you may continue to receive transactional and account-related communications from us, such as order confirmations.
Cookies & Tracking Technologies
Most web browsers automatically accept cookies, but you can modify your settings to block certain cookies. However, please be aware that blocking cookies may impact your ability to use our Site or access certain features.
To learn more about how we use cookies and your choices, please see our Cookie Policy.
Accessing, Updating or Deleting Your Information
If you have registered for an account with us, you may access, update, or delete certain account information by logging into your account and adjusting your settings and profile. To request access to personal information we have about you, update or delete such information, or request we no longer use it, please submit a request to [email protected].
Please be aware requests to delete information may impact your ability to use our services.
California Privacy Rights
California residents may request a list of third parties to which certain categories of personal information (as defined under California law) have been sold during the preceding year. To make such a request, please submit your request to [email protected].
Do Not Track Signals
Some browsers have incorporated “Do Not Track” signals. Because uniform standards for “Do Not Track” requests have not yet been adopted, Flag LTD does not process or respond to “Do Not Track” signals.
Data Security
We use reasonable physical, electronic, and procedural safeguards to protect the confidentiality and security of personal information. However, no security measures are absolute, and we cannot guarantee the security of our systems at all times.
Data Retention
We retain personal information for as long as needed for business, tax or legal purposes. We securely delete or destroy personal information when no longer needed.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without obtaining parental consent. If you believe your child has provided us with personal information without your consent, please contact us at [email protected]. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information.
International Data Transfers
We are based in the United States and the information we collect is governed by U.S. law. By accessing our Site or providing your information to us, you consent to the transfer of your personal information to us in the U.S.
Changes to this Policy
We may occasionally update this Privacy Policy as necessary to reflect changes in our business, legal requirements and user feedback. The most current version will always be posted on our Site. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Flag LTD
Attn: Privacy Officer
123 Shoe Ave, Footwear, CA, 92101
Email: [email protected]
Thank you for choosing Flag LTD®! We appreciate your business.
